Use Chassi to dissolve the barriers between you and your customers so you can engineer and deliver successful customer experiences at scale.Request Access
Use Chassi to plan, instrument, monitor and guide customer journeys to ensure an exceptional customer experience.
As an orchestration engine, Chassi lives at the center of all your business systems and customer tools. It tracks customer journeys, takes in analytics data, triggers engagement tools, informs your CRM, and guides every aspect of the customer experience.
Use Chassi to coordinate all of the people, processes, and systems that deliver value to your customers and create loyalty. Break down the silos between teams by giving every department a complete picture of the customer.
By designing deliberate journeys for your customers, you can control the experience and keep them on the right track. Alert 3rd-party tools like Intercom, suggest help docs, or trigger action directly within your app.
Tools like Intercom, Pendo and Appcues help you guide new or stuck users through your application, while Chassi helps you determine what that path should look like in the first place. In fact, tools like Intercom and Pendo are perfect companions to integrate with the Chassi platform and help implement what you learn by measuring lifecycles.
We offer several reporting options to help you sort and derive insights from your data, like Top Pathways, Cycle Times, Lifecycle Trends, Cumulative Flow. These reports paint a picture of how customers move through your application, and where the rough edges are.
You can use Chassi to automatically alert your system, or 3rd party tools to take actions based on rules you implement. You can trigger alerts based on the time it takes for someone to complete a step, or set of steps (their cycle time). Or trigger alerts if too many people are in progress on a single step (a work in progress limit). Use those alerts to trigger actions to nudge at-risk users before they fall off.
If you can draw on a whiteboard, you can create custom Lifecycles in our GUI tool within minutes. These Lifecycles can then be connected to your app’s back end through our APIs with a single developer in no more than a couple hours’ time. Once we start to aggregate the data from these API calls, that’s when the valuable work of analysis begins.
You can create a Lifecycle for nearly any journey that occurs within your application, and you can customize them to meet your unique business needs. You can also build hierarchies of Lifecycles (i.e. nest a multi-step subflow for a training journey within one step of your onboarding Lifecycle).
Data security has been a top priority from day one. Chassi was built using zero-trust architecture even behind the firewall, in order to protect customer data. We are HIPAA and PCI compliant. We have a direct stake in the security of our system because we use it to store our own data, just like our customers do.