How is this different from tools like Intercom, Pendo and Appcues?
Tools like Intercom, Pendo and Appcues help you guide new or stuck users through your application, while Chassi helps you determine what that path should look like in the first place. In fact, tools like Intercom and Pendo are perfect companions to integrate with the Chassi platform and help implement what you learn by measuring lifecycles.
How do I analyze the data collected in order to get actionable insights?
We offer several reporting options to help you sort and derive insights from your data, like Top Pathways, Cycle Times, Lifecycle Trends, Cumulative Flow. These reports paint a picture of how customers move through your application, and where the rough edges are.
Does this only collect data, or can it be used to spur customers into action?
You can use Chassi to automatically alert your system, or 3rd party tools to take actions based on rules you implement. You can trigger alerts based on the time it takes for someone to complete a step, or set of steps (their cycle time). Or trigger alerts if too many people are in progress on a single step (a work in progress limit). Use those alerts to trigger actions to nudge at-risk users before they fall off.